Shipping & Warranty

Provincial deliveries usually take 5 days up to 1 and a half weeks via LBC to arrive after ordering.​

The shipping cost is shouldered by the customer.​

LBC for outside Metro Manila and other local couriers for same day delivery​

All original components of the new Product are covered by a one-year standard warranty upon purchase and seven-days replacement. Claims under this warranty must be made directly to BOOX, and proof of purchase is required. The warranty applies to original owners and is transferable to further owners. BOOX will repair, replace or refund if the damage is caused by a defect in our workmanship.​

The warranty does not cover the following:​

• An improper or negligent use, operation, or transformation.​
• Maintenance contrary to the maintenance instructions of the product (e.g., lack of care).​
• Normal wear and tear.​
• All rechargeable batteries are consumables with a limited lifespan, so their capacity and performance will gradually decline over time. Therefore, battery replacement is not included in our standard warranty policy.​
• Damages or defects due to accidents.​

Packages may be delivered to your front door or signed for by your neighbors. We suggest checking with your neighbors first. Alternatively, you can check with the courier company using your tracking number. If possible, please check and provide us with any supporting photos or other documents you may have, as this may help us solve the issue.​

​If you have any questions, please feel free to contact us at: boox.online@enabled.ph.