Frequently Asked Questions​

Do you offer same-day delivery?

Yes, same-day delivery is available. You will be advised to book through a courier (e.g., Lalamove, Grab Express, Angkas Padala, etc.) for same-day deliveries, provided that:

  1. The item is on-hand, and
  2. The delivery address is within NCR.

Cut-off for same-day delivery requests: 4:00 PM

(Requests made after 4 PM will be processed the next day.)

Cut-off for same-day delivery orders:

  • Orders placed before 1:00 PM → eligible for same-day delivery.
  • Orders placed after 1:00 PM → will be delivered the next day.
What days do you service same day delivery?​

Available from Monday to Sunday.​
How long do provincial deliveries take?​

Provincial deliveries usually take 5 days up to 1 and a half weeks via LBC to arrive after ordering.​
What shipping carriers do you use?​

LBC for outside Metro Manila and other local couriers for same day delivery​
Do you offer warranty or replacement?​

We offer up to 1 year standard warranty upon purchase and 7 days replacement​

For warranty, check the Warranty Policy page.​
What are the steps for Cancellation?​

1. Client call for confirmation of order details.​​

2. If client opted to cancel, order will be cancelled in the .ph website.​

3. If order was already paid, Paymongo will send out and process the refund.​

4. Order will be VOIDED.​

Once the order was placed, we will be contacting you via call or text to confirm the order details​

​-If the payment option is tagged as COD, 2 Valid IDs will be requested​

-If the payment was completed via card, only confirmation of order details will be done​

Delivery details will be confirmed as well​

​-For urgent delivery, you will be advised to book a courier to pick up the order (Lalamove etc)​

-For standard delivery, ordered item can be delivered via our in-house rider​

Cancellation of the order must be advised to us in the confirmation call/text. For paid order, refund will be processed by Paymongo

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at boox.online@enabled.ph.